At NutriMuscle, customer satisfaction is our priority. While we ensure top-quality products and service, we understand that there may be rare instances where you need to cancel or return your order. Our policy is designed to balance customer convenience with the logistics challenges of handling bulky goods in e-commerce.
CANCELLATION POLICY
Order Not Yet Processed
- If your order has not been processed or fulfilled, you can self-cancel it through your account or request cancellation by emailing us at marketing@thenutrimuscle.com
- Cancellation is not guaranteed, but if successfully processed before dispatch, you will receive a full refund.
- Refunds are automatically credited to the original payment source within 1-3 working days, depending on the transaction method.
Order Already Processed
- Once an order has been processed and shipped, it cannot be canceled.
- If the customer refuses delivery, a To-and-Fro logistics charge will be deducted from the refund.
- Logistics charges range from ₹800 – ₹2800, depending on shipment weight and destination.
- Refunds are processed once the shipment is returned to our warehouse and may take 4-7 working days to reflect in your account.
Disclaimer: Our free shipping policy applies only to successfully delivered orders. If you cancel/reject an order after dispatch, the shipping cost will be borne by the customer.
RETURN POLICY
NutriMuscle follows a parts replacement/return policy, applicable under the following conditions:
Eligibility for Return or Parts Replacement
A product is eligible for return or parts replacement within 10 days of delivery if:
- The wrong product was delivered.
- The product was received in a physically damaged condition or found defective upon opening.
- Any listed "In the Box" item (accessories/parts) is missing.
Reporting Damaged or Defective Products
- For physical damage or defects upon delivery, report the issue within 72 hours of delivery with valid photo/video evidence.
- Claims made after 72 hours will not be eligible for replacement.
Resolution Process
- If a product has in-transit damage, missing parts, or incorrect items, NutriMuscle will first attempt to replace the affected part(s) free of cost within a specified timeframe.
- If the required replacement part is unavailable, a full refund will be issued.
Product Variations & Warranty Disclaimer
- All product dimensions are measured manually and may have minor variations.
- While product images aim to be accurate, slight color differences may occur due to photography lighting or monitor settings.
- Minor imperfections that do not impact functionality are not covered under warranty or return policies.
For further questions, please refer to our FAQ section or contact us at:
Email: marketing@thenutrimuscle.com
DM: @thenutrimuscle